Returns & Refunds

At Kikavaro, we want you to be completely satisfied with your order. This page explains how to handle different situations, including receiving the wrong item, changing your mind, lost packages, damaged goods, and requests for exchanges. Please read the specific section relevant to your situation to understand the required steps, documentation, and timelines.

General Return Conditions

To ensure a smooth process, please note that our specific return window (e.g., 14 or 30 days from receipt) and required item condition (e.g., unused, original packaging) are not explicitly defined in our current public policy summary. Please contact our support team immediately to confirm eligibility and receive a Return Merchandise Authorization (RMA) or specific instructions before sending any items back. Do not return items without prior approval, as unauthorized packages may not be processed.

1. Wrong Item Received

If you have received an item that does not match your order:

  • Action: Contact us within 48 hours of delivery.
  • Required Information: Provide your order number, a photo of the received item, and a photo of the shipping label.
  • Responsibility: Kikavaro covers return shipping costs for verified errors.
  • Outcome: We will arrange for the correct item to be sent or issue a refund once the incorrect item is returned or disposed of as per our instructions.

2. Change of Mind

If you wish to return an item because you changed your mind:

  • Action: Contact support to request a return authorization.
  • Conditions: Items must generally be in original, unused condition with tags attached. Specific time limits from delivery apply; please verify this with support.
  • Shipping: The customer is typically responsible for return shipping costs unless otherwise agreed.
  • Outcome: Refunds are processed to the original payment method after the returned item is received and inspected.

3. Lost Package

If your tracking information indicates the package is lost or has not arrived within the expected timeframe (7–12 business days from dispatch):

  • Action: Contact us with your order number and tracking details.
  • Investigation: We will open a claim with the carrier. This process may take several business days.
  • Outcome: Once the carrier confirms the loss, we will either reship the item (subject to stock availability) or issue a full refund. We do not issue refunds immediately upon reporting; verification is required.

4. Damaged Item

If your item arrives damaged:

  • Action: Notify us within 48 hours of delivery.
  • Required Information: Provide clear photos of the damaged item, the packaging, and the shipping label.
  • Responsibility: Kikavaro covers return shipping for damaged items.
  • Outcome: After review, we will arrange a replacement (if in stock) or issue a refund. Please do not discard the packaging until instructed.

5. Exchanges (Size, Color, Style)

Our current policy summary does not explicitly confirm a direct exchange service for size or color changes. Please contact support to discuss your options. In many cases, the fastest solution is to return the original item for a refund and place a new order for the desired variant, subject to stock availability.

How to Initiate a Request

To start any of the above processes, please email us. Include your order number and a brief description of the issue. For damage or wrong item claims, attach photos as described in the relevant sections above.

Processing Your Refund

Once your return is approved and received (or the issue is verified):

  • Our team typically processes refunds within 1–3 business days of approval.
  • Please allow additional time for your bank or credit card provider to post the credit to your account.
  • Refunds are issued to the original payment method.

Contact Us

Kikavaro
Operated by FARHANG CATERING LTD
21 HASLEWOOD DRIVE, LEEDS, ENGLAND, LS9 7PS
United Kingdom
farhang@kikavaro.shop

We typically respond within 1–2 business days.