Privacy Policy

At Kikavaro, we take the privacy of our customers seriously. This policy explains how we collect, use, and protect your personal information when you interact with our online store at kikavaro.shop. It applies to all visitors and customers in our target markets, including the United States and Europe.

Information We Collect

We collect information to provide our services effectively. This includes data you provide directly, such as your name, email address, phone number, billing address, and shipping address when you place an order or contact us. We also collect transaction details like order history, payment status, and delivery information.

When you browse our site, we automatically gather certain device and usage information. This may include your IP address, browser type, device type, and interactions with our site such as pages viewed, search terms, and cart activity. This data helps us maintain security and improve your shopping experience.

How We Use Your Information

We use the collected information for essential business operations: processing orders, arranging shipping, handling returns and refunds, and providing customer support. We also use data to prevent fraud, secure our platform, and comply with legal obligations.

Additionally, we may use your information for non-essential purposes such as analyzing site performance, personalizing your experience, and sending marketing communications. Marketing emails are only sent if you have explicitly opted in, and you can unsubscribe at any time.

Sharing Your Information

We do not sell your personal information. We share data only with trusted service providers who help us run our business. These include:

  • Shopify: Our e-commerce platform provider, which helps us host and manage the store. Shopify processes data according to its own privacy policies. You can review their practices in the Shopify Consumer Privacy Policy.
  • Payment Processors: Secure third-party services that handle payment transactions. We do not store full credit card numbers or security codes on our servers.
  • Shipping Carriers: Logistics partners who require your delivery address to fulfill orders.
  • Customer Support Tools: Services that help us manage inquiries and communications.

We may also disclose information if required by law, to protect our rights, or in connection with a business merger or acquisition.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep our site running, remember your preferences, and understand how visitors use our store. These technologies fall into several categories:

  • Essential Cookies: Required for basic functions like shopping cart and checkout security.
  • Preference Cookies: Remember your settings, such as language or region.
  • Analytics Cookies: Help us understand site performance and user behavior.
  • Marketing Cookies: Used to deliver relevant ads, if enabled and consented to.

You can manage your cookie preferences through the cookie banner on our site or your browser settings. Please note that disabling essential cookies may affect site functionality. For more general information on how Shopify uses cookies, please see the Shopify Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, such as completing transactions, maintaining accurate records, resolving disputes, and complying with legal requirements. When data is no longer needed, we securely delete or anonymize it.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but strive to protect your data to the best of our ability.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, such as the right to access, correct, delete, or restrict processing of your information. You can also withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please email us at farhang@kikavaro.shop. We may need to verify your identity before fulfilling your request to ensure your data remains secure.

Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be posted on this page.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Kikavaro
Email: farhang@kikavaro.shop
Address: FARHANG CATERING LTD, 21 HASLEWOOD DRIVE, LEEDS, ENGLAND, LS9 7PS, United Kingdom