FAQ
Quick answers to the questions Kikavaro customers ask most often before and after placing an order. If you cannot find what you need here, email us at farhang@kikavaro.shop.
Finding the Right Piece
How do I browse the Kikavaro collection?
Kikavaro organizes its 121+ pieces into primary collections such as New Arrivals, Evening Wear, Maxi Dresses, Two Piece, Jumpsuits & Rompers, and Best Sellers. Within Maxi Dresses you can narrow further by silhouette—Mini, Midi, Halter Necklines, Strapless Styles, and Boho Chic—while Two Piece includes Wide Leg Pants. Use the navigation menu to jump directly to the category that matches your occasion.
What sizes does Kikavaro carry?
Across the representative styles reviewed, Kikavaro offers a size range from XS through 3XL. Availability varies by product, so check the size selector on each item page to see which options are currently in stock.
Where can I see exact measurements and fit guidance?
Each product page includes a dedicated Size Guide section with bust, waist, length, and sleeve measurements specific to that garment. Because silhouettes differ—a relaxed kaftan fits differently from a slim lace maxi—always refer to the measurements listed on the individual item page rather than relying on a single store-wide chart.
How do I choose a color?
Color options are listed on each product page beneath the size selector. Common palettes include Black, Ivory, Blush Pink, Sage Green, Burgundy, and Powder Blue, but the exact shades available depend on the specific style. Select your preferred color before adding the item to your cart.
How should I care for my garment?
Care instructions vary by fabric and construction. Several Kikavaro pieces feature delicate lace, crochet, fringe, or embellished details that benefit from hand washing in cold water and laying flat to dry. Check the Styling & Care section on your specific product page for the recommended method for that item.
Orders & Shipping
How long does it take to process my order?
Orders are processed within 1–3 business days before they ship. You will receive a confirmation email once your order has been placed and a separate notification when it is on its way.
How long will delivery take?
Estimated transit time is 7–12 business days after your order has been dispatched. Combined with processing, most customers receive their package within approximately 8–15 business days from the date of purchase. These are estimates and actual delivery may vary.
Which regions does Kikavaro ship to?
Kikavaro currently serves customers in the United States and Europe. Shipping costs, available carriers, and tracking details are displayed at checkout based on your delivery address.
What should I do if my package has not arrived?
If it has been more than 12 business days since your shipping confirmation and your package has not arrived, please email farhang@kikavaro.shop with your order number and the email address used at checkout so we can investigate.
Returns & Support
Can I return or exchange an item?
Kikavaro accepts returns. For specific eligibility, timeframes, and how to initiate a return, please contact us at farhang@kikavaro.shop with your order number and the reason for the return, and we will guide you through the next steps.
How do I contact Kikavaro?
Reach the support team by emailing farhang@kikavaro.shop. We recommend including your order number, the email address associated with your purchase, and a brief description of your question or issue so we can respond as efficiently as possible.
What information should I include when I email about an order?
Helpful details include: your order number, the email address used at checkout, the item name or SKU, and a clear description of the issue (for example, wrong size received, damaged item, or missing piece). Please do not send card numbers, passwords, or other sensitive payment information by email.